Distance Sales Policy

Distance Sales Policy


Company Title: COSMING LABORATORY INFORMATION MANAGEMENT EĞİTİM DANIŞMANLIK KOZMETİK SAN. VE TİC.LTD.ŞTİ. Tax Office: Aegean Tax Number: 2120463788 Address: Meriç Mah. 5746/8 St. 4 Bornova, Izmir

Phone: 0232 431 11 21 Web: www.cosming.com


Buyer: BUYER, who requests to become a member of Cosming by becoming a party to the Cosming Online Membership Agreement, states that the e-mail address declared via the Online Membership Portal will be considered as the valid notification address for all notifications to be made by Cosming, and that any notifications to be made to the specified e-mail address. He/she is aware that legally valid notification will result in all legal consequences.


The subject of this Agreement is the Cosming Online Membership Agreement, where the BUYER places an order with the SELLER electronically through the www.cosming.com website, its application and all applications connected to it ("Website"), the qualifications and sales price of which are specified on the website. It is the determination of the mutual rights and obligations of the Parties regarding the provision and sale of the service ("Service") in accordance with the provisions of the Law on Consumer Protection No. 6502 ("Law No. 6502") and the Distance Contracts Regulation.


3.1. The qualifications, type, sales price and payment terms of the service subject to the contract are stated in the information below.


3.2. All Services offered by the SELLER will be subject to the provisions of distance contracts.

3.3. A single payment method has been offered by the SELLER to the BUYER. If the BUYER receives services through the Website, its infrastructure is provided by iyzico Payment ve Elektronik Para Hizmetleri A.Ş. Payment will be made by entering your credit card information using the online payment method provided by (“iyzico”).

Billing Information Name Surname: Address: Phone: E-Mail:


4.1. The service will be performed on the Website or, in case of change, on the website determined by the SELLER.

4.2. In order for the person to purchase the product/service offered by the company, it is mandatory to become a member of the website where sales transactions will be made.

4.2.1. After the BUYER completes his order on the Website, he will be asked to enter his credit card information to make payment. After entering the credit card information, the transaction will be completed.

4.2.2. An information message will be sent to the e-mail address of the member whose contract has been approved without any problems and who has made the payment, indicating that the purchase request has been received by the company.

4.2.3. If the product/service purchase is completed in full, the e-invoice or e-archive invoice for the product and service in question will be sent to the member's address specified in the contract within 30 business days at the latest.

4.3. The credit card payment date is determined by the provisions of the contract between the bank and the BUYER. BUYER can also track his payments from the account statement sent by the bank.

4.4. In case of default in the transactions made by the BUYER with a credit card, the BUYER will pay interest within the framework of the credit card agreement made with the bank and will be liable to the bank. In case of default due to the BUYER's debt, the BUYER accepts and undertakes to pay the SELLER's losses and damages arising from the delayed performance of the debt.

4.5. If the BUYER does not pay the service fee ordered or if the sales price of the product/service he has chosen cannot be collected due to not having the required amount in his credit card account, the Service sale will not take place. BUYER accepts, declares and undertakes that the time for processing the order is not the moment when the order is placed, but the moment when the necessary collection is made from the credit card account, and if this collection cannot be made, the SELLER will not be obliged to provide any service.

4.6. If the BUYER has purchased a Service through the Website, he cannot make this Service available to third parties or sell it. SELLER may allow persons whose personal information is given to SELLER to use the Service in corporate sales where multiple access is allowed.

4.7. The SELLER may, based on a justified reason, fulfill its contractual performance obligation by providing a different service of equal quality and/or price to the BUYER.

4.8. BUYER cannot transfer or assign its rights and membership arising from this Agreement and COSMING Online Membership Agreement to third parties.

4.9. BUYER accepts, declares and undertakes that the training program purchased through the Website may be removed from the website by COSMİNG and that COSMİNG reserves the right to close the website and cannot make any requests from the SELLER in such cases. Except for these cases, COSMING provides annual or unlimited access to purchased training.

4.10. BUYER understands and accepts that the "Live Q&A with the Trainer" and "Special comments for you" features described on the Website will not be applicable to every training program. In addition, in terms of training programs in which these features will be offered, the SELLER reserves the right to cancel these features depending on the trainer calendars. In this case, the BUYER accepts, declares and undertakes that the SELLER will not be responsible and will not make any demands from the SELLER.

4.11. SELLER is not responsible for price and content errors resulting from typographical and system errors that may occur on the Website.

4.12. The BUYER acknowledges that he/she is responsible for any personal interaction that may occur between him and the consultant providing the program in the training programs he will purchase through the Website, in the process until the completion of the program, that the SELLER's responsibility is limited to monitoring the completion of the training program, and that, apart from this, any personal interactions that may occur with the contracted consultant The SELLER accepts, declares and undertakes that the SELLER will not be responsible for any dispute, disagreement or similar negative situation.

4.13. BUYER accepts that he must pay the fees for the services purchased before the delivery of the training program with the selected payment instrument, otherwise the services will not be delivered to him.

4.14. BUYER will be responsible for the accuracy of the card information provided during the online payment method.

4.15. In payments, if the card is used unlawfully by someone other than the holder, action is taken in accordance with the provisions of the Bank Cards and Credit Cards Law and the Regulation on Bank Cards and Credit Cards. The receipt/invoice/e-invoice against the order is issued by the SELLER who received the order.


5.1. BUYER acknowledges that all copyrights of the videos, presentations, images, texts and other educational materials included in the product/service content he purchased belong to the SELLER, and undertakes not to share his passwords and training contents with others, or to copy or reproduce the contents, without permission from the SELLER.

5.2. If it is determined that the BUYER has accessed the product/service subject to the order from many different IP addresses, the BUYER will be warned by the company or his/her access to the product/service may be cancelled. In this case, the fee paid is not refundable.


6.1. The SELLER is obliged to offer the product/service subject to the contract to the BUYER in accordance with the "Consumer Legislation", completely and in accordance with the qualifications specified in the order.

6.2. If the SELLER cannot provide the product/service subject to the contract to the BUYER due to force majeure or extraordinary circumstances, it is obliged to notify the BUYER of this situation as soon as possible.


7.1. There are no refunds for paid subscription plans. Since all videos (in terms of duration) can be watched within the 14-day return period, the BUYER accepts that he cannot exercise his right to return.


8.1. Natural disasters determined by law, war, mobilization, fire, explosion, strike, lockout, cancellation of authorization, suspension, decisions taken by official authorities and events that occur beyond the control of the company, occurring in a way and to a degree that partially or completely, temporarily or permanently suspends the company's operating opportunities. Circumstances are considered force majeure. In such cases, the company will not be responsible for not fulfilling its obligations or fulfilling them late during the continuation of the force majeure. Following the occurrence of the force majeure, the Institution will immediately notify the member of the situation in writing or through other communication channels.


In disputes arising from the implementation of this Agreement, the Consumer Problems Arbitration Committee or Consumer Courts in the place where the BUYER purchases services or has his residence are authorized, within the monetary limits determined by the Ministry of Commerce.


11.1. Once this Agreement is accepted and approved and the payment for the order placed on the website is made, the BUYER will be deemed to have accepted all the conditions of this Agreement and this Agreement will come into force.

11.2. BUYER, SELLER's name, title, full address, telephone and other access information. Basic characteristics of the service subject to the contract, sales price including taxes, payment method, all preliminary information regarding the service subject to sale and the exercise of the right of "withdrawal" and the exercise of this right. He/she is understood about how to use it, the official authorities to whom they can submit their complaints and objections, and all the rights and obligations brought by the contract, has been informed by the SELLER in accordance with the internet environment and Law No. 6502, has accurate and complete information on these issues, has confirmed this preliminary information electronically, and He then accepts, declares and undertakes that he has ordered the service.

11.3. KVKK Information Text and Privacy Agreement on www.COSMİNG.com website, COSMİNG Online Membership Agreement and the invoice issued upon the order placed by the BUYER are integral parts of this Agreement.